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Employee Handbook

​General

  1. MGC Operational hours are Monday – Friday, 9am – 5pm.  

  2. However occasional weekends may be required for employee(s) to come into work depending on the nature of an ongoing project /contract and when required. 

  3. The company expects formal and acceptable behaviours from employees. The company’s prime motive is to attract customers through the exemplary conduct of the employees. 

  4. Employees must wear face masks while working in the office (Where required). They have the responsibility to ensure the safety and healthy working environment. 

  5. Employees shall dress in a professional and attractive manner, in accordance with the nature of their job. They should maintain a general good appearance to maintain and upgrade the Company’s image with its customers and the public. 

  6. Flat shoes and trainers are not allowed except on Fridays when the company encourages a dress-down policy or to construction sites.  

  7. At the discretion of the company management, clothing allowance may be provided to employees. (Not including those in the probation period) 

  8. Endeavour to minimize unscheduled interruptions of other employees while they are working.  

  9. Lower your voice when talking on the phone, to others in open areas or between workspaces.  

  10. Try not to block walkways when engaged in conversations with others.  

  11. Refrain from using inappropriate language (swearing). 

 

Company Belongings 

  1. Employees are liable to protect the company’s belongings for office purposes. They will be responsible for breaking any official equipment such as a phones, computer, printer, scanner, camera, etc. Employees can use the official equipment only for official purposes. 

  2. Our company is aware of maintaining records; therefore, every employee must protect documents. The office will not accept any argument without proper evidence. Hence, employees should preserve official documents for future demand. 

  3. Employees may remove from the office files and working papers temporarily for work purposes. They must ensure that any removed files and working papers are returned properly and timely. They are responsible and accountable for their safekeeping. Under no circumstances should any correspondence files be removed without written approval of the Line Manager. 

  4. The company will not allow employees to work under the influence of alcoholic beverages during work time. Also, no employee shall drive the company’s vehicles or operate any official equipment under the influence of an alcoholic. Our Company does not inspire you to drink alcohol or prevent you from drinking alcohol; however, our Company suggests you not drink alcohol when you are on duty. 

 

Work Ethics 

  1. Employees who improperly use or disclose trade secrets or confidential business information will be subject to disciplinary action, up to and including termination of employment and legal action, even if they do not actually benefit from the disclosed information. 

  2. Any employee who intends to present or distribute any material to an external audience should get prior approval from the MD. 

  3. All work that may require reimbursement must be agreed upon prior to the employee conducting the duty with the MD.  An employee will require proof (receipt and journey details) to prove the payment was made, otherwise, it will be regarded as null and void. 

  4. Cash payment will not be regarded as an acceptable proof or valid method of receipt. 

  5. All reimbursement receipts/proof must be sent to HR a week (5 working days) before the last working day of the month for it to be processed. If missed, it will roll over to the following monthly cycle. 

  6. Employee Form 

  7. All information submitted on any employment application and/or given to the employer to gain employment, including information provided on any resume, questionnaire, medical history or during any pre-employment interview shall be complete, true, accurate and not misleading. 

  8. Any misrepresentations, falsifications omissions in information submitted may result in the exclusion of the individual from further consideration for any employment application. 

  9. Any false information or any voluntary omission of information during the recruitment and hiring process will automatically entail the immediate breach of the employment contract without any financial compensation. 

  10. When hired, it’s the responsibility of each employee to promptly notify the Company of any changes in his/her personnel data such as home address, marriage, legal name, birth of child, personal telephone number, personal mailing address, name and address of next of kin, beneficiary, etc. 

 

Work Conduct 

  1. All employees should dedicate their time during working hours to the Company and not be engaged in any other paid activities or activities that may constitute a conflict of interest with MGC. This may result in immediate termination of the employee contract. 

  2. As stipulated in the Employee’s Appointment Letter, the Company reserves the right to transfer from time to time employees from one post to another or from one location to another. 

  3. Any worker suffering from a physical or material accident must notify immediately his/her Line Manager. If for whatever reason this is not possible, any other member of staff present must notify the Line Manager in order to take the appropriate preservation action and make the declarations within the time limits provided by the law. 

  4. Employees should have meals during break time – 1hr only. To be taken within the hours of 12 noon and 2 pm. The Company will not allow extra time for meals, so employees are requested to utilize the break time wisely. Our company is vigilant in following the employee’s ethical principles.  

  5. The company will fire employees who indulge in corruption and bribery without notifying them. 

  6. Our Company prefers to create a friendly working environment. The Company will fire those employees who are indulged in sexual harassment. Therefore, every employee has to stay away from any oral and physical harassment. 

  7. Shared working spaces including the kitchen and bathrooms should be maintained and cleaned after use by employees. Disciplinary action may be taken if an employee leaves a shared room untidy or unusable by others. 

 

Absence /Lateness 

  1. Employees must inform the supervisor or manager at least two hours before starting work if they could be absent or late on that day. The Company hate to see employee come to the office late during the core working hours. 

  2. An employee who is unable to come to work for any reason other than on medical grounds, must either send a written notice or contact his/ her Line Manager by phone at least two (2) hours in advance. Failure to make contact may be regarded as a disciplinary offence. 

  3. In the event of an absence, whatever the reason may be, the employee must notify his/her Line Manager by written mail, within 24 hours after the absence, for proper record-keeping. 

  4. If the absence is due to sickness, the employee must go and consult a physician on the first day of his/her absence. The authorized physician must issue, within 24 hours, a medical certificate dated the day the employee sees him/her. When the employee resumes work, he/she will be expected to submit the medical certificate. Failure to produce the appropriate medical certificate will be deemed as an unauthorized or unexcused absence and will be deducted from the employee’s salary. 

  5. The HR Division/ MD must also be notified of any absence, or else such absence will be deemed as unauthorized or unexcused and will be deducted from the employee’s salary. 

  6. Every employee must apply for a special vacation at least one month before the expected date of asking for a vacation. 

  7. Any sick leave should be accompanied by a medical / doctor's report that can be verified. 

  8. All full contract employees are entitled to three (3) weeks paid holiday within a 12-month period. Approval may not be given for the 3 weeks' holidays taken at once if it will disrupt work or not considered by management. 

  9. Employees within the probation period are entitled to four (4) days holiday per three (3) months period. 

 

Employee Behaviour 

  1. Any conduct found to be threatening, intimidating, or coercing any other employee, a customer, or a member of the public at any given time, including off-duty periods, will not be tolerated. This includes all acts of harassment, including harassment that is based on an individual's sex, race, age, or any characteristic protected by federal or local law. 

  2. All threats of (or actual) violence, both direct and indirect, should be reported as soon as possible to your Line Manager or any other member of Management. This includes threats by employees, as well as threats by customers, vendors, or other members of the public. When reporting a threat of violence, be as specific and detailed as possible. 

  3. The company will promptly and thoroughly investigate all reports of threats of (or actual) violence or activities and may suspend employees, either with or without pay, pending investigation. 

 

Company Premises 

  1. Any overnight or off-duty hours stay within the Company premises will only be allowed by means of written approval from both the Company’s Director and the Company’s Security department. 

  2. Access to company vehicles outside working hours is prohibited, except when authorised by management or his designate. 

  3. Security agents have the right to search the personal effects of employees and equipment provided by the Company upon entry or exit from the premises.  

  4. Any vehicle going in and out of the Company premises can be subject to a search conducted by the security agents. 

  5. Employee search will be conducted in compliance with the regulations in force. In case an employee refuses to be searched, the Company has the right to summon the police. 

  6. The Company will not accept any responsibility in respect of loss or damage to employees’ personal property. Any personal motorised vehicle parked within the Company’s premises is solely at the owner’s risk. 

 

Work Tools 

  1. Employee shall not download any application or software into Company’s computers. No additional software can be added without prior approval from the management. 

  2. Audio, video downloads and streaming are prohibited. Downloading illegal duplications of copyrighted data is strictly prohibited. 

  3. The use of any company IT equipment to do an illegal activity shall be subject to disciplinary action that might lead to immediate dismissal. 

  4. No electronic data of a sexual nature can be downloaded, filed, kept, distributed, reviewed, or saved by means of the Company’s network or computer resources. 

 

Termination 

  1. Any staff intending to leave the Company must notify the Senior Management beforehand, they must give a minimum of 3 weeks' written notice to the HR/MD.   

  2. Any outstanding holiday(s) cannot be used as a notice period and failure to give sufficient notice as indicated may result in legal action to recover earnings.  

  3. Any employee who leaves the Company must return his/her ID badge, office and cabinet keys, any work and/or protection supplies, tools and equipment as well as IT and communication equipment to his/her Line Manager. 

  4. The Company may withhold from the employee’s final settlement to cover the cost of any items that are not returned when required. The Company may also take all action deemed appropriate to recover or protect its property. 

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